Your product will be shipped within 2-3 business days in accordance to our, Shipping Policy. Each product at decordovia.com has an estimated delivery time.What's your return policy?
We will happily process any return/refund within our 30-day satisfaction guarantee. Please refer to our Refund Policy for complete instructions on how to start the process of a return/refund.Can I cancel my order?
Cancelations are possible if you email us at firstname.lastname@example.org within 24hrs. However, once an item has shipped it is no longer possible to cancel your order. For the best chance to cancel your order please email us within 24hrs of your order being placed. Although we cannot guarantee cancellations. If we cannot cancel your order then you may process a return/refund. Please refer to our Refund Policy for complete instructions on how to start the process of a return/refund.What happens if I receive the wrong item or it comes damaged?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll send a new one.Do you offer exchanges?
The fastest way to ensure you get what you want is to return/refund the item you have. Refer to our "Simple & Easy 123 Refund Process" section of our Refund Policy for instructions on processing a return/refund. Then you may make a separate purchase for the new item.What types of payment do you accept?
We accept the following payment methods when using our online ordering system:
- American Express
- Pay Pal
How long will it take to get my refund?
Generally sending item back to warehouse can take anywhere from 3-6 weeks then another 1-2 weeks after that for refund.
Returning merchandise to our warehouse can be an inconvenience for most customers, especially when waiting for a refund this is not an option.
Is there any other way to get my refund faster?
Yes please follow our 123 simple & easy Refund Policy
We have simplified the process by giving the customer the option of keeping the product and accepting a partial refund..
This return free refund can take up to 50% off the original store purchase price in some cases.
Both fast and convenient no need for returns and customer keeps the product as a token of our appreciation.